Last Updated: [Insert Date]
This Refund & Return Policy is applicable to all purchases made from Arohi Attires (“Company”, “We”, “Us”).
By placing an order on our website, the customer (“You”, “User”, “Buyer”) agrees to the terms stated below.
✅ 1. RETURN WINDOW
We offer returns and refunds only if a return request is raised within 24–48 hours of delivery.
⛔ Requests raised after 48 hours will not be accepted under any circumstances.
Customers must share unboxing video + photos of the product at the time of raising a return request.
(Required for quality verification and fraud prevention.)
✅ 2. RETURN & REFUND ELIGIBILITY
A product is eligible for return only if:
✔ The product is unused, unworn, unwashed & unaltered
✔ All original tags, labels, and tamper seal are intact
✔ Product is returned in original packaging
✔ Return request is raised within 24–48 hours
A product is NOT eligible for return/refund if:
❌ It has been used, tried, washed, stained, altered, or damaged
❌ The product was purchased during a sale, discount, offer, or clearance
❌ It is a custom-stitched / pre-pleated / tailored / made-to-order outfit
❌ It was purchased with a coupon, reward, or giveaway
❌ The “tamper proof tag” has been cut or removed
✅ 3. RETURN SHIPPING COST
- Customer will bear the return shipping cost unless the product is defective or wrong.
- In case of a verified defect, return charges will be covered by the Company.
We only process returns after the item reaches our warehouse and passes QC (quality check).
✅ 4. REFUND PROCESS
Refund is initiated only after QC approval and will be processed as follows:
| Payment Mode | Refund Method |
|---|---|
| Prepaid Order (UPI/Card/Netbanking) | Refunded to original payment method |
| COD Order | Refunded as Store Credit / Coupon Code, unless customer provides a valid UPI ID |
| Defective Product | Full refund including shipping charges |
⏳ Refund timeline: 7–10 business days after QC approval.
If return fails QC, the product will be shipped back to the customer at their cost, and no refund will be issued.
✅ 5. EXCHANGE POLICY
Exchanges are allowed only for size (if the same product is in stock).
If not in stock, store credit will be issued.
We do not offer exchange for color change / “not as expected” reasons.
✅ 6. COLOR & PRODUCT VARIATION DISCLAIMER
Minor variation in color, texture, or finish may occur due to:
- Screen resolution & lighting differences
- Handcrafted or hand-dyed techniques
- Fabric texture variation
Such variations do not qualify as defects and are not eligible for refund.
✅ 7. RETURN ABUSE & FRAUD PREVENTION
We reserve the right to reject future orders, block accounts, or deny returns if:
✔ Customer repeatedly returns non-defective items
✔ Customer files false or fraudulent defect claims
✔ Product returned does not match the original item shipped
✔ Wrong item / counterfeit item is returned
Any fraudulent activity may be legally prosecuted.
✅ 8. COURIER & DAMAGE LIABILITY
We are not responsible for return parcels lost or damaged due to:
❌ Customer-selected courier services
❌ Improper packaging by customer
❌ Incomplete or incorrect return address
Responsibility shifts to the Company only when the returned parcel is received at our warehouse.
✅ 9. CANCELLATION OF RETURN REQUEST
If You do not ship the product back within 3 days of return approval, the return request will be canceled automatically.
✅ 10. POLICY SUPERIORITY CLAUSE
This Return Policy overrides all verbal, WhatsApp, email, or social media assurances unless officially stated on the website.
Customer cannot demand refund or replacement outside policy terms.
✅ 11. LEGAL GOVERNANCE
All disputes related to returns, refunds, or policies shall be governed by the laws of India and subject to the exclusive jurisdiction of the Courts in Delhi, India.
✅ 12. CONTACT FOR RETURN REQUESTS
Email: [insert support email]
WhatsApp: [insert number]
Address: Shop No. 12, Connaught Place, South Extension, Delhi, India
